Restaurant #47: Saizeriya, Taipei

Saizeriya (サイゼリヤ) is a Japanese chain of Italian family-style restaurants. Recently, they opened several branches in Taipei, so I went to the branch just opened at new 統一阪急百貨台北店. I actually tried their food in Japan, and didn’t like it. One of their sales points is that all items are in reasonable price. Yes, I agree. Their menu is economy-friendly, but the taste was so-so. Yet, sometimes those Japanese family restaurants become a good dating spot in other Asian country, so I expected the warm hospitality from them.

統一阪急百貨台北店 is a department store, just opened, located at City Hall MRT station. Easy to access, and I like their variety of restaurants. Saizeriya is one of their attractive restaurant collections. My friend and I got in right away at 6pm. The waitress led us to the table smoothly, and we were ready to order…. Yet, no one come back to take an order. Most of workers don’t look at our table for some reasons. 10 min later, finally I told a guy that we were ready. He said, “OK, wait for a moment,” then he never came back. I found another waitress, but they kept saying “wait for a moment.” We waited enough moments… Finally, one waitress noticed us and took an order another 15 min later. Wow it took us 30 minutes to order.

They have a serious management problem. While we were waiting for our dishes, we found a teenage group right next to us. They, five girls, actually came after us, but waitress took an order before us… When their dishes were served, one dish was slipped from the waiter’s hands. The food was spilled on the table. Oh my… The waiter told them sorry, and brought a towel. Some other waitresses brought extra towel, however, they were all laughing… Why? A few minutes later, a manager came to the table and talked to the waitresses, yet, this manager were again smiling and kept chatting with waitresses, never say sorry to the customer. I was surprised those girls didn’t say anything to such a poor service.
I almost couldn’t tolerate such a lousy service and behaviors, but then, our dishes were served. Oh well…

Spaghetti with Chicken & Genovese Sauce

Here is my friend’s choice, 青醬雞肉義大利麵 (TW$ 90). Most of Italian restaurants in Taiwan have this item, either with chicken or clam. Saizeriya use their original sauce, but it was much oilier than Japanese branch. The taste was no problem, but the quantity was a bit less compared with regular Taiwanese dish’s quantity.

Grilled Chicken with "Diavola Salsa"

This is my choice, 惡魔風莎莎醤雞排 (TW$ 110), and I added a steamed rice (TW$ 20). Chicken was TOO SMALL! (>o<) Garlic taste over the crispy chicken was good, but it was just too small. If you want your stomach full, you need to order one more dish.

The crispiness was appropriate, and the chicken was juicy enough.

Overall, I liked their dishes. I really hope they improve their service. I am sad that they represent “Japanese restaurant”, but the quality of the food and service was quite far from Japanese one. If they welcome the customer saying “Irasshaimase”, then PLEASE improve the service.

Total: TW$ 220 (for 2 people)

Saizeriya: 薩莉亞義式餐廳
# Here is the Website for 統一阪急百貨台北店

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